Prohibited Products and Activities
This page provides information on the types of activities, businesses, products, and sectors that are not permitted to use Cartpanda Pay services. In other words, compliance with the rules and restrictions outlined is necessary to sell through Cartpanda Pay. High-Risk Jurisdictions and Individuals It is prohibited to use Cartpanda Pay services for any business, contracting, or sale of goods and services, directly or indirectly, for: High-Risk Jurisdictions Individuals located in, residPopularWhat is the reserve on Cartpanda Pay?
When accessing the Cartpanda Pay dashboard, you may have come across the "Reserved Balance" field. Want to know what it means and how it works? We're going to break it down in a simple and straightforward way. Let's dive in! What is the reserved balance? A percentage of all orders processed through Cartpanda Pay is placed into a reserve. This reserve acts as a special balance used to cover potential future chargebacks. In other words, this balance will be used to cover any negatiPopularRefunds and Returns
This article explains how refunds work on Cartpanda, how to request one, and what to expect after submitting a request. If you searched for terms like cartpanda refund, cartpanda return policy, cartpanda charge on credit card, orders cartpanda, cartpanda customer service, or is cartpanda legit, this page will guide you through the correct process. What Cartpanda handles Cartpanda manages payments, order processing, and refund handling for purchases completed through aPopularFees and payment processing time for Cartpanda Pay
Getting Started with Cartpanda This article covers some of the most frequently asked questions and guides you through the first steps to get your operation up and running with Cartpanda. What are the processing fees? Processing fees for international transactions with Cartpanda Pay vary depending on the plan you choose. Fees start at 9.9% + R$1.50 per transaction, regardless of the currency used in the sale. Current plans: Light: 9.9% + R$1.50 per transaction StartFew readersManage your CartPanda billing
Currently, there are 4 available plans, valid for both our full platform and for using the transparent checkout on Shopify stores. Their respective monthly fees and transaction rates are: Light: $0.99 Starter: $29 Premium: $99 Advanced: $299 To choose a plan for your store, click here. Credit Card To sell normally with CartPanda, you must select one of the plans above. When choosing a plan, you willFew readersCartpanda Retry — Payment Retry Attempts in Cartpanda Pay
Cartpanda Retry is a Cartpanda Pay feature that automatically retries charging orders that were declined during payment (for example, due to insufficient funds or other decline reasons). Its goal is to recover lost sales by increasing the approval rate without requiring any manual action from the merchant. How it works When an order is declined in Cartpanda Pay, Retry can: Identify the order as eligible for retry attempts Automatically reprocess the charge within a window of up to 3 daFew readersAnalyzing data in Cartpanda Pay
When using Cartpanda Pay, you can track all the financial data of your operation directly from the Cartpanda Dashboard. You can view information such as: Total gross revenue Total net revenue received Fees applied to each order Amounts held in reserve Chargebacks and refunds Available balance for withdrawal If at any point you feel that “the numbers don’t add up,” this article will clarify exactly what each number means and where to find each piFew readersHow to Make a Withdrawal on Cartpanda Pay
Cartpanda Pay is a payment solution designed to boost your online sales, featuring multi-acquirer technology and high approval rates. In this guide, we’ll explain how to receive funds processed through our gateway. How to Request a Withdrawal Log in to your Cartpanda dashboard. Go to the side menu: Finance Payouts Here you can access your financial information, including: Recent payments Available balance Pending balance Reserved balance You can withdraw the full amounFew readersRegistration on Cartpanda Pay
Cartpanda has its own payment gateway, Cartpanda Pay. Currently, registration is available to all our customers, with the main requirement being the use of Cartpanda as a sales platform (Full Store or Checkout). To register, simply log in to your account, go to Admin Payments Verify Identity or click here. (https://storage.crisp.chat/users/helpdesk/website/-/6/2/6/e/626e5bed518e1800/image1qat2am.png =1015xauto) RFew readersHow to avoid problems with Cartpanda Pay onboarding
Cartpanda Pay (Cpay) Onboarding is the process that validates your company and its legal representative before enabling payouts. This flow follows international compliance standards, ensuring greater security for both you and your customers. Below, we list the most common errors during the Global registration process and how to avoid them so your application can be approved quickly. Company Information At this stage, we validate the existence and legal status of your company.Few readersUnderstanding chargebacks (Credit Card)
Understanding how payment disputes work is essential to maintain the health and stability of your business. This guide explains what chargebacks are, how they are handled within Cartpanda, and how you can collaborate during the dispute process. What is a Payment Dispute? A payment dispute, also known as a chargeback, occurs when a cardholder contacts their issuing bank to question or reverse a transaction made with their credit card. This may happen for different reasons, such as:Few readersEarly Payout - Cartpanda Pay
Early Payout is a feature that allows merchants to advance the receipt of sales that are still in pending balance, providing more control, predictability, and agility in cash flow. With this functionality, it is possible to convert pending balance into available capital before the standard release period. The request must be made by navigating to: Finance Payouts Balance Pending Release Early Payout. How Early Payout works Early Payout allows merchants to request an aFew readers