Refunds and Returns
This article explains how refunds work on Cartpanda, how to request one, and what to expect after submitting a request.
If you searched for terms like cartpanda refund, cartpanda return policy, cartpanda charge on credit card, orders cartpanda, cartpanda customer service, or is cartpanda legit, this page will guide you through the correct process.
What Cartpanda handles
Cartpanda manages payments, order processing, and refund handling for purchases completed through a Cartpanda checkout.
If you were charged by Cartpanda, Cartpanda Inc, or cartpanda.com, your order and refund request must be handled through Cartpanda support.
Cartpanda is responsible for:
- Refund requests
- Return instructions
- Subscription cancellations
- Order verification
- Billing questions
- Unrecognized charges
Before requesting a refund
Locate your order first. This is the fastest way to resolve any issue.
Go to:
- https://orders.cartpanda.com
- Enter the email used at checkout.
- You will receive a secure link with your order details and Order ID.
Refund eligibility
Refund eligibility depends on the product type and the terms shown on the checkout page at the time of purchase.
In general:
Physical products
Refund requests can typically be submitted within the return window defined on the product offer page. Return instructions may be required before a refund is issued.
Subscription products
- Cancelling a subscription stops future charges.
- It does not automatically refund previous charges.
- Refund eligibility for past charges depends on the refund terms shown at purchase.
For full details, see: https://cartpanda.com/refund-and-return-policy
How to request a refund
Send your request directly to Cartpanda support.
Email: support@cartpanda.com
Phone: +1-866-637-2482
Use a clear subject line: Refund Request — Order #XXXXX
Include the following in your first message:
- Email used at checkout
- Order ID (or screenshot of the charge)
- Reason for the refund
- Any relevant details (damaged item, not received, duplicate charge, etc.)
Providing complete information speeds up verification and resolution.
Searches like cartpanda customer service, cartpanda phone number, cartpanda customer service number, and support cartpanda com all lead to these official channels.
Processing time
Once the request is reviewed and approved:
- Refunds are issued back to the original payment method
- Processing time depends on the bank or card provider
- Most banks post refunds within a few business days after issuance
Submitting multiple requests or opening disputes at the same time can delay resolution.
Unrecognized charges
If you searched for:
- cartpanda charge on credit card
- what is cartpanda inc
- cartpanda scam
- is cartpanda legit
follow these steps first:
- Check your email for order confirmations
- Search your inbox for the product name
- Use orders.cartpanda.com to find the order
- Contact support with the charge details
Many billing questions are resolved quickly once the order is identified.
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Updated on: 02/10/2026
Thank you!