This article will cover some of the most frequently asked questions and walk you through the first steps to get your operation up and running on Cartpanda.

"What are processing fees?"

Cartpanda customers only pay the processing fees listed below, known as MDR, depending on the payment method and the commercial terms negotiated on their account.

By default, the fees are:
- Credit Card (2-day payout): 5.99%
- Credit Card (14-day payout): 4.99%
- Boleto: R$ 3.50
- PIX: 0.99%
Boleto and PIX are only applicable if you're selling to Brazilian customers.

"Do you hold any money in reserve?"

Cartpanda Pay holds a 5% reserve on receivables for 90 days.

This amount is used to cover potential future chargeback costs in your operation.

To better understand how the reserve system works, check out our article in the Help Center.

"What are payout times?"

The payout release time for orders depends on your contract with Cartpanda.

This period can range from 2 to 14 calendar days.

The countdown starts from the payment confirmation. So, if your contract specifies a 2-day payout period and you make a sale on January 1st, the balance will be available for withdrawal on January 3rd.

"Do you have a checkout demo?"

Yes! We have a demo of our checkout available.

To access it, simply click the following link: Checkout Demo

How to use EagleLabs in Cartpanda

To integrate your Cartpanda operation with EagleLabs, simply follow the step-by-step guide in this article:

🔗 EagleLabs Integration Guide

How to use ShipOffers in Cartpanda

And if you want to integrate with ShipOffers, just follow these steps:

🔗 ShipOffers Integration Guide

Updated on: 02/17/2025