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Articles on:Orders
Find everything you need to know about your orders

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  • Add tracking codes to orders via spreadsheet
    Adding tracking codes to your orders using spreadsheets is a very simple process. First of all, you need to access your order list, in Orders All orders, and select the orders you want to add tracking codes to. After that, click export to generate the spreadsheet .csv file. Once the file is ready, acPopular
  • Create and duplicate orders
    There are several situations where you may need to manually manage an order, such as correcting customer information, adjusting products or quantities, applying discounts, or generating a payment outside the checkout flow. To support these scenarios, CartPanda allows you to create new orders manually or duplicate existing ones directly from the dashboard. ⚠️ Important: Any order created or duplicated from the dashboard that has its status changed to Paid will be subjectFew readers
  • Manage your orders
    Orders Page After your customers make any purchase in your store, their orders will be stored and organized on the CartPanda Orders page. To access your orders page, navigate through the side menu to Orders and click All Orders. (https://storage.crisp.chat/users/helpdesk/website/-/6/2/6/e/626e5bed518e1800/image1e94f9k.png =839xauto) Orders Page Overview At the top of the page, you will find buttons to export or import orders in a .csv file. Order import is used to *Few readers
  • Recovery abandoned shopping carts
    CartPanda has a native, automated system to recover abandoned carts by sending Emails and SMS to your customers. As soon as your customer enters their email and phone number at checkout and abandons the purchase, this information is captured and used to attempt recovery of the sale. Abandoned Carts Page To view abandoned carts in your store, go to the side menu → Orders → Abandoned Checkouts. On this page, each abandoned cart shows: Checkout number *Date abandonedFew readers

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