Prohibited Sales and Advertising Practices

Cartpanda applies strict compliance standards to ensure the integrity of all offers published on our platform. The rules below are designed to protect consumers, promote ethical commercial practices, and ensure full legal compliance for transactions processed through Cartpanda Pay.

1. Use of third-party image, voice, or reference without authorization

It is strictly prohibited to use the image, voice, or any reference to third parties in marketing materials (such as VSLs, sales pages, banners, or similar) without proper authorization. This rule applies both to public figures (celebrities and political representatives) and to private individuals.

Important: the use of political authorities or representatives, in any context, will result in permanent banning from the platform, with no possibility of adjustment or reinstatement.

2. Promises of disease cure or treatment

Merchants may not promise or suggest the cure or guaranteed treatment of diseases, whether chronic or temporary. Such practices are prohibited by law and considered misleading to consumers.

3. Discrediting scientifically proven methods

It is forbidden to promote offers that discredit, discourage, or suggest replacing treatments and methods that are scientifically validated and recognized by the medical and scientific community.

4. Abusive refund policies

Refund policies longer than 180 days are not permitted.

Within Cartpanda Pay, the maximum allowed refund policy is 60 days, in line with consumer protection best practices.

5. Unauthorized use of brands, logos, and seals

The use of brands, logos, seals, or references to public or private companies without authorization is strictly forbidden. This includes, but is not limited to, pharmaceutical laboratories, financial institutions, educational entities, and any other organizations.

6. Lotteries and sweepstakes as sales triggers

Offering or promoting lotteries, sweepstakes, or similar mechanisms as sales triggers in marketing materials is strictly prohibited. Such practices are considered deceptive and may violate applicable laws.

7. Fictitious benefits or misleading sales triggers

Any benefits or sales triggers that are fictitious or unverifiable are prohibited, including: automatic refunds without feasibility, fake giveaways (nonexistent gift cards, extra products not delivered, false bonuses).

All benefits or giveaways must be legitimate, verifiable, and, when applicable, pre-approved by Cartpanda.

8. Use of scientific references

Scientific references may only be used if they are based on real and verifiable studies. In such cases, the study must be clearly cited and accessible within the sales page.

Important Notice

Any store found to be offering or advertising with one or more of the prohibited elements above will be subject to:

• Immediate account suspension, until the issue is fully resolved;
• Permanent delisting and ban from the platform, in case of repeated violations.

Cartpanda reaffirms its commitment to maintaining a safe, transparent, and compliant sales environment, protecting both consumers and legitimate merchants.

Updated on: 09/22/2025