When using Cartpanda Pay, you can track all the financial data of your operation directly from the Cartpanda Dashboard.

You can view information such as:

• Total gross revenue
• Total net revenue received
• Fees applied to each order
• Amounts held in reserve
• Chargebacks and refunds
• Available balance for withdrawal

If at any point you feel that “the numbers don’t add up,” this article will clarify exactly what each number means and where to find each piece of information.

Main Dashboard: Overview of Your Operation

After logging in, you will have access to the main dashboard, where a general graph of your operation is displayed for the selected period.

Total Sales

The Total Sales section represents the total gross value of orders generated during the filtered period.

Important

This value:

• Includes orders that were later refunded
• Includes orders that resulted in chargebacks

In other words, this is the total sales volume, not the net amount received.

When clicking on Total Sales, you will see two additional filters:

Total Orders

The total number of orders created during the selected period.

(Example: 1 Order)

Net Total Sales

The amount you actually received after Cartpanda Pay fees were deducted, considering the filtered period.

Below the graph, you can also see:

• Total visitors
• Total orders

Checking a Specific Order

A common question is:

How can I see how much I paid in fees for an order and what my real profit was?

You can easily check this:

1. Go to Orders > All Orders
2. Click on the order number (example: #18)
3. Scroll to the bottom of the page
4. In the timeline, locate the status “Cartpanda Pay was approved”
5. Click the arrow next to it to expand the details

You will then be able to see the transactional details of the order.

What Each Field Means

Purchase Amount

The total amount paid by the customer.

Installments

Indicates whether the payment was one-time or in installments, and how many installments were selected.

Total Revenue

This is the amount remaining after the Cartpanda Pay transaction fee is deducted.

In other words, it is the net order value before the reserve balance is applied.

Cartpanda Pay Transaction Fees

The fees for international transactions through Cartpanda Pay depend on the selected plan.

Light Plan

International sales fee: 9.9% + R$1.50 per sale

Starter Plan

International sales fee: 9.5% + R$1.50 per sale

Premium Plan

International sales fee: 9.0% + R$1.50 per sale

Advanced Plan

International sales fee: 8.5% + R$1.50 per sale

Revenue Free from Reserve

Every sale has a portion allocated to a reserve balance held for 90 days, which is usually:

• 5% for domestic sales
• 10% for international sales

Therefore:

Total order revenue − reserve percentage = revenue free from reserve

In the order timeline, you will also be able to see:

• The exact amount placed in reserve
• The exact date and time when the non-reserved revenue will be released for withdrawal
• The amount that will become available for withdrawal after the reserve is released

Finance > Overview

In the side menu, go to: Finance > Overview

Here you will find:

• Net value: total net revenue for the period (Cartpanda Pay fees already deducted)
• Number of sales during the period
• Anti-fraud: percentage of anti-fraud system activity during the period
• Chargebacks: total value in chargebacks
• Refunds: total refunded amount

Important: This panel only considers amounts that were actually paid at some point.

Finance > Payouts

In Finance > Statement

Available Balance

Amount already released for withdrawal.

(You can learn how to make a withdrawal in this article.)

Balance pending release

Sales amounts still within the payment settlement period.

By default, credit card payments operate on D+14.

Allowance amount

The total amount currently being held as reserve.

By clicking “Booking Scheduled” you can see the expected release dates, meaning when the funds will leave the reserve balance and become part of your available balance.

Orders > All Orders

In Orders > All Orders, you can view:

• Total revenue: gross sales value
• Average order value: the average ticket size during the filtered period
• Gateway receivable: gross sales minus Cartpanda Pay fees
• Partial refund value: total amount of partial refunds during the selected period

To ensure the data is displayed correctly, apply the following filters:

• Creation date (the period you want to analyze)
• Payment status: Paid

Finance > Transactions

In the side menu, go to Finance > Transactions.

Here you will find all Cartpanda Pay balance movements, meaning every amount that entered or left your balance.

When applying a date filter, you can clearly see all transactions within that period.

Understanding Each Column

Amount

The value that entered or left the balance.

Type

Indicates whether it was an incoming amount (credit) or outgoing amount (debit).

Source

Shows where the transaction came from (order, refund, withdrawal, reserve, etc.).

Order ID

The order number related to that transaction.

Withdrawal ID

Identifier of the withdrawal associated with the amount, if it has already been withdrawn.

Date

The date when the transaction was recorded.

Release Date

The date when the value will become available for withdrawal, moving from pending balance to available balance.

Understanding the Difference Between Values

Main Dashboard

Total Sales → Total gross orders generated

Analytics

Gross value of orders without deductions

Overview

Net values after fees are deducted

Statement

Amounts available, pending, or held in reserve

By understanding what each indicator represents, you will be able to analyze your business results more clearly.

If you still have any questions, contact our team through the platform chat or send an email to suporte@cartpanda.com.

Updated on: 03/13/2026