> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cartpanda.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Registration on Cartpanda Pay

Cartpanda has its own payment gateway, **Cartpanda Pay**.

Currently, registration is available to **all our customers**, with the main requirement being the use of Cartpanda as a sales platform (Full Store or Checkout).

**To register, simply log in to your account, go to Admin > Payments > Verify Identity or [click here](https://accounts.cartpanda.com/settings/payments).**

![](https://storage.crisp.chat/users/helpdesk/website/-/6/2/6/e/626e5bed518e1800/image_1qat2am.png =1015xauto)

# **Registration**

You need to fill out a short form with some information about your company in order to register with Cartpanda Pay.

###### Step 1

In the first part, the company information is filled in.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/2/6/e/626e5bed518e1800/image_1npodui.png =1151xauto)

**Note for non-Brazilian merchants:**

|| **At the moment, to sell with Cartpanda through Cartpanda Pay, if you are not Brazilian, registration is possible with a company/LLC. The company must have a TAX ID Number or EIN Number to complete the registration.**

In addition, you must provide the **owner’s personal information** when submitting the company details. 
You can submit one of the following documents: **Social Security Number, Driver’s License, or Passport**. 

Please ensure all information is entered correctly to successfully complete the registration.

###### Step 2

In the second part, the bank details for receiving withdrawals are filled in.

**Important: **The bank information must be linked to the information registered in the previous section (company details).

![](https://storage.crisp.chat/users/helpdesk/website/-/6/2/6/e/626e5bed518e1800/image_84xzb8.png =1167xauto)

###### Step 3

The third part contains the company owner's information, which will be the same as if the first part was filled out as an individual.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/2/6/e/626e5bed518e1800/image_eye26o.png =1156xauto)

### **Main Errors**

**Exceeded number of attempts:**

The validation of the bank information entered is carried out directly with the Brazilian Central Bank, where the number of queries for this information is limited. We allow **3 (three) submission attempts** through the platform. If this error appears, you will need to contact our **support team** and request a **reset of the attempts**, so you can fill in the correct information again.

**Bank code / agency or account digit error:**

This information must be filled in with extreme attention and entered **exactly as it appears at your bank**. Finally, you will need to agree with the **three statements at the end** by checking the box on the left.

After completing and saving the requested information, the **Cartpanda Pay Terms of Service** will open for digital acceptance.
It is essential that the document is **read carefully** in order to fully understand all the proposed terms.

After reading, you must **check the box confirming that you have read and accepted the terms** and click the **Accept** button.

If you **do not agree with any of the proposed terms**, you should not use **Cartpanda Pay** to process payments in your store. Instead, you may choose one of the **other integrations available on the platform**.

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If you have any questions, our support team is available through the platform’s support chat or via email at**: suporte@cartanda.com**