Recurring Subscriptions/Payments

Cartpanda has introduced a new feature to make life easier for merchants who sell subscription-based products — a model where the customer pays periodically and can continue using the product as long as they wish to keep their subscription active.

With this feature, you can attract and retain customers through automatic, recurring purchases of your products.

How it works

Flow Subscription: Billing occurs month-to-month or according to a custom period you define in the app.

Customers can choose to pay in installments or pay the full amount upfront.

For transactions in other currencies, payments are always charged in full.

How to Enable Subscriptions in Your Store

Initially, the subscription feature is available only for Cartpanda Pay users.

If your store has not completed the Cartpanda Pay setup, the app will not work.

Likewise, if Cartpanda Pay is not configured as a payment provider, the subscription option won’t load at checkout and the customer will be redirected to the homepage.

To access the Subscriptions app, go to: Apps → Subscriptions

Once you create and save your subscription rules, the option will be available both on the product page in your Cartpanda store and via a direct link (if you use only our checkout).

On the product page, a new menu will appear allowing customers to choose between one-time purchase (default) or subscription, listing all available plans linked to that product.

If you want to offer multiple billing frequencies, you must create one plan for each frequency, as shown in the example below.

For merchants using only Cartpanda Checkout integrated with Shopify, WooCommerce, or other platforms, subscriptions can be sold via direct purchase links, which can be added to landing pages, sent directly to customers, or used however you prefer.

How Subscription Management Works

Both merchants and customers have full access to subscription details, allowing customers to pause or cancel their subscription anytime from the Customer Area.

Note: The “Pause” option is available only for Brazilian customers paying in BRL.

In the app, you’ll have access to and control over all subscription data for your store.

Each subscription can have three different statuses:

• Active: The plan is active, and rebilling will follow the configured schedule.
• Paused (Brazil only): Renewal is paused until the merchant or customer resumes the subscription.
• Canceled: The subscription has been canceled and will not renew. A new purchase will be required if the customer wishes to continue.

In your Active Subscriptions, you’ll find detailed recurrence controls, including:

• Full order history for each customer, with payment and processing status
• Customer information (address, email, etc.)
• The product(s) included in the subscription
• Next scheduled billing date

Subscription for Upsell Offers

It’s also possible to offer subscriptions exclusively for upsell products.

Regardless of the main purchase’s installment settings, the upsell subscription will follow the installment configuration defined in the Subscriptions app.

Subscription details will appear on a dedicated card within the order page.

Important Details

• If a subscription product is purchased together with a non-subscription product in the same cart, the entire purchase will be split into 4 installments, including the non-subscription product. However, only the subscription product will renew on subsequent billing cycles.
• In case of payment failure for the next renewal, the system will retry the charge for 3 consecutive days. If payment still fails, the subscription will be paused.
• If two or more subscriptions with different billing periods are added to the same cart, the initial purchase will follow the longest installment period, and future renewals will adjust to each product’s correct frequency.

Updated on: 10/08/2025