> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cartpanda.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Recovery abandoned shopping carts

CartPanda has a **native, automated system** to recover abandoned carts by sending **Emails and SMS** to your customers.
As soon as your customer enters their **email and phone number** at checkout and abandons the purchase, this information is captured and used to attempt recovery of the sale.

# Abandoned Carts Page

To view abandoned carts in your store, go to the **side menu → Orders → Abandoned Checkouts**.

On this page, each abandoned cart shows:

* **Checkout number**
* **Date abandoned**
* **Email and SMS send status**
* **Recovery status**

When a recovery message is sent, the status will display a **green check mark**.
If the customer completes the purchase through the recovery link, the status will update to **Recovered**.

### Cart Details

For more information about a specific abandoned checkout:

1. Click on the **checkout number**.
2. On the next page, you will see the cart details.
* On the **right-hand side**, customer information is displayed.
* In the **center**, you will see the order details.

To send the recovery link externally (outside of CartPanda), simply copy the link shown at the top of the page under **Recovery Email Link Sent**.

* Your customer will be taken directly to your checkout with the previously selected products already in the cart.

### Configuring Cart Recovery

The **Email and SMS recovery settings** can be accessed via: **Admin > Notifications**.

By default, the recovery emails are sent from your **public email registered in your store settings**.

### Timing Settings

You can configure the time delay before the customer receives the recovery messages in the email layout settings. By default:

* **1st Email:** 1 hour after abandonment
* **2nd Email:** 2 hours after abandonment
* **3rd Email:** 3 hours after abandonment

### Adding a Discount Coupon

CartPanda allows you to **include a discount coupon** in abandoned cart notifications, increasing recovery chances.

### Abandoned Cart Recovery Analytics

On the **Analytics page**, you can track:
* Delivery of abandoned checkout notifications
* Carts successfully recovered through emails or SMS

![](https://storage.crisp.chat/users/helpdesk/website/-/6/2/6/e/626e5bed518e1800/image_m15l7g.png =632xauto)

**Cartpanda Retry** is a recently launched feature of Cartpanda that automatically retries payments for declined orders (such as insufficient funds), currently available only for **international sales outside Brazil**.

For more details on how it works, please check the **full article about this feature**: [Cartpanda Retry](https://help.cartpanda.com/en-us/article/cartpanda-retry-payment-retry-attempts-in-cartpanda-pay-3im34z/)