> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cartpanda.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# One-Click Upsell

CartPanda offers the **One-Click Upsell**, a feature that allows you to offer **additional products immediately after checkout**, automatically and seamlessly for the customer.

These offers appear **only after payment is confirmed**, increasing your chances of conversion without affecting the checkout process.

💡 Stores that use upsells strategically can **increase revenue by up to 25%**.

### Understanding Upsell and Downsell Flow

* You can create sequences of **up to 5 upsells** within a single funnel.
* Each upsell can include **up to 3 downsells**, creating an intelligent, personalized offer flow.

### **Example Flow**:

1. Customer completes the purchase → sees **Upsell 1**
2. If rejected → sees **Downsell 1**
3. If accepted → redirected to **Upsell 2**, and so on
This system allows **progressive offers**:
* Example: If Upsell 1 offers 10% off, the Downsell can offer 15%, increasing the likelihood of acceptance.

# Setting Up Upsell and Downsell

1. Go to **Apps → One-Click Upsell**.
2. Click **Create Upsell** and add a funnel title (e.g., “Upgrade Offer”).

![](https://storage.crisp.chat/users/helpdesk/website/-/6/2/6/e/626e5bed518e1800/image_1bei9cm.png =1230xauto)
A sidebar will open for configuration.

### **Rules Tab**

Define when the upsell will be displayed:

* **Always Available**: the offer is always shown.
* **Total Cart value:** offer appears only if the cart reaches a minimum value (e.g., over $100).
* **Products in Cart**: offer appears only if specific products are in the cart.
* **Product collection in Cart**: offer appears if products from a selected collection are in the cart.

Click **Save and Close**, then proceed to **Offer Setup**.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/2/6/e/626e5bed518e1800/image_bbbaz9.png =1224xauto)

### **Offer Setup**

Click the configuration icon to open the offer page and define:

* **Upsell Name**: for internal control (e.g., Upsell 1 – Upgrade Offer)
* **Upsell Product**: select the product to be offered
* **Discount Type**: optional; choose fixed or percentage and enter the value
* **Offer Expiration (minutes)**: duration the offer is available for acceptance

![](https://storage.crisp.chat/users/helpdesk/website/-/6/2/6/e/626e5bed518e1800/image_1g715cu.png =1211xauto)

**Tip**: Duplicate the product you want to offer and set a promotional price. Then select this product in the upsell funnel to better manage your offers.

# Design Editor (Visual Preview)

Click **Design → Edit** to customize the offer:

* Colors and buttons
* Texts and call-to-actions
* Page layout and elements
You can **preview in real-time** how the offer will appear to your customer

| The default CartPanda design is already pre-configured. Editing is optional.


###### Activating the Upsell

Once configured, **activate the upsell**.

* Whenever a customer buys the front-end product and meets the funnel rules, they are automatically redirected to the upsell page.

# Offer Templates

To speed up funnel creation:

1. Click **Browse Templates** on the app homepage.
2. Select **Add Template** and name it.
3. Customize the design and save.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/2/6/e/626e5bed518e1800/image_myosuk.png =1187xauto)

You can reuse templates for future **Upsell or Downsell offers**, ideal for stores that frequently test different strategies.

# Analytics

Click **Analytics** on the app homepage to track performance:

* **Total Revenue**: total sales generated by upsell offers
* **Top Products**: best-performing upsell products
* **Top Funnels**: funnels with highest conversion rates
* **Top Offers**: most accepted offers by customers

These metrics help **continuously optimize your upsell strategies**.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/2/6/e/626e5bed518e1800/image_1o7jyhy.png =1180xauto)

### Facebook Pixel Events

Purchase events are triggered **sequentially**, following the customer’s navigation:

* Customer accepts **Upsell 1** → redirected to **Upsell 2** → **Purchase Upsell 1** event triggered
* Customer rejects **Upsell 2** → goes to **Downsell 2** → no purchase event triggered
* Customer accepts **Downsell 2** → redirected to **Upsell 3** → **Purchase Downsell 2** triggered
* Customer accepts **Upsell 3** → redirected to thank-you page → **Purchase Upsell 3** triggered

| Upsell offers only work for credit card purchases.

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Still have questions? Contact our team via the platform's chat or send an email to [suporte@cartpanda.com](mailto:suporte@cartpanda.com)