> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cartpanda.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Manage your store's notifications

CartPanda automatically sends **email notifications and, in some situations, SMS messages** to keep your customers informed about everything happening with their orders 
from confirmation and updates to abandoned carts and refunds.

These notifications help **reduce customer questions, improve the buying experience, and increase trust in your brand**.

Email notifications can be **edited directly in your store dashboard**, while SMS messages are sent **automatically based on your store configuration and the customer’s country**.

# Where to Find Notifications

To access your notification settings:

1. Go to your **store Admin panel**
2. Navigate to **Settings → Notifications**
3. You will see the **complete list of notifications available for editing**


![](https://storage.crisp.chat/users/helpdesk/website/-/6/2/6/e/626e5bed518e1800/image_1stnabd.png =1134xauto)
### **Adjusting the Abandoned Cart Email Timing**

At the bottom of the page under:** Admin → Notifications → Abandoned Cart**

You can configure **how many minutes after abandonment the email should be sent**.

Examples:
* 1 hour
* 3 hours
* 24 hours

![](https://storage.crisp.chat/users/helpdesk/website/-/6/2/6/e/626e5bed518e1800/image_1yna1m5.png =1044xauto)

## Email Notifications
Below are the main emails automatically sent by your store.

## Order Confirmed
Sent **immediately after payment confirmation**, even if the customer does not reach the Thank You Page.
This ensures that **all customers receive confirmation of their purchase**, regardless of whether the redirect occurs.

## Order Updated
Sent automatically when a customer **accepts an upsell offer after completing the initial order**.
This email includes:
* Newly added products
* Updated order total
* Complete order details
This template can be edited at:
**Settings → Notifications → Order Updated**

## Abandoned Cart (Email)
Sent after the **configured delay defined by the store owner** (for example: 1h, 3h, or 24h).

This notification is part of a **3-email recovery sequence**.

You can customize:
* The message
* The timing
* The design
All directly inside the dashboard.

## Adding Coupons to Notifications (Abandoned Cart)

You can increase conversion rates by offering **a discount directly in the abandoned cart email**.
Steps:
1. Create a coupon in **Discounts → Coupons**
2. Open the **Abandoned Cart notification template**
3. Insert the coupon code into the **email text or CTA button**
4. Save the changes

When the customer clicks the link, **the coupon will be automatically applied at checkout**.

## Internal Notifications for Your Team

The platform also allows your **team to receive internal notifications about new sales**.
To enable this:
1. Activate the option in the **Notifications settings**
2. Add the **email addresses of the responsible team members**
3. Save the configuration
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Still have questions? Contact our team via the platform chat or send an email to [support@cartpanda.com](mailto:support@cartpanda.com)