> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cartpanda.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Manage your orders

# Orders Page

After your customers make any purchase in your store, their orders will be **stored and organized on the CartPanda Orders page**.
To access your orders page, navigate through the **side menu to Orders** and click **All Orders**.


![](https://storage.crisp.chat/users/helpdesk/website/-/6/2/6/e/626e5bed518e1800/image_1e94f9k.png =839xauto)

# Orders Page Overview

At the top of the page, you will find buttons to **export or import orders in a .csv file**.

Order import is used to **update existing orders with tracking codes**. It is **not possible to create new orders through import**, only to update existing ones.

Below that, you will find the **available filters**. You can quickly filter by:

* **Order status**
* **Payment status**
* **Processing status**

There are also many additional filters available by clicking **More Filters**.
With these advanced filters, you can filter by:

* **Payment gateway**
* **Processing date**
* **Shipping method**
* And more.

On this page, you can easily identify the **payment status**, **processing status**, **total value**, **customer name**, **order date**, and **order ID**.
To access the details of an order, simply **click on its number**.

# Order Information

The order information page contains **all details about the customer and the purchased products**.

On the **right side**, you will find:

* Customer personal information
* Shipping address
* Payment method used

In the **center section**, you will find the **order details**, including:

* Products purchased
* Total amount paid by the customer
* Selected shipping cost

At the **top of the page**, under **Actions**, you can:
* **Cancel the order**
* **Archive the order**
* **Duplicate the order**
* **Access the order details page to share with your customer**

In the **lower center section**, the **Mark as Paid** button allows you to confirm that the payment has been received.
The **Mark as Processed** button opens a new page where you can **process the order**.

# Timeline

CartPanda orders include a **complete timeline** that allows you to track **all changes made to the order**, such as:

* Payment received
* Order processing
* Other system updates

In addition to **automatically generated system events**, you can also add:

* **Comments**
* **Files**

This allows you to include **any necessary information related to that order**.

You can also **resend automatic system emails**, such as the **order confirmation email** or the **cancellation email.**

![](https://storage.crisp.chat/users/helpdesk/website/-/6/2/6/e/626e5bed518e1800/image_13ivu90.png =1116xauto)

# Order Processing

To process an order, you must first **choose the quantity of products to be processed**.

If you select a quantity **lower than the total order quantity**, the order status will remain **Partially Processed** until the remaining items are processed later using the same procedure.
Next, fill in the **tracking information**, including:

* **Tracking code**
* **Tracking URL**

If you are using the **CartPanda payment**, entering the **tracking code is required**.

At the bottom of the page, there is an option to **send or not send the processing email directly to your customer**.

If the **tracking code and URL are provided**, they will be included in the **order processing confirmation email sent to the customer**, using the email address entered during checkout.
Finally, after filling in the desired information, simply click the **Process Items** button on the right side.

After processing the order, you can **edit the tracking code or cancel the processing at any time** through the **More** option, as shown in the image below.

Still have questions? Contact our team via the platform's chat or send an email to [suporte@cartpanda.com](mailto:suporte@cartpanda.com)