> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cartpanda.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Manage your CartPanda billing

Currently, there are **4 available plans**, valid for both our full platform and for using the transparent checkout on Shopify stores.

Their respective **monthly fees and transaction rates** are:

* **Light:** $0.99
* **Starter:** $29
* **Premium:** $99
* **Advanced:** $299

To **choose a plan for your store**, click [here](https://accounts.cartpanda.com/settings/billing).

### Credit Card

To sell normally with CartPanda, you must select one of the plans above.

When choosing a plan, you will be asked to provide a **credit card**. All charges related to CartPanda will be billed to this card, which can be updated at any time if needed.
It is essential that the card is **valid** and has enough **available limit** for both the monthly fee and transaction charges.

| All CartPanda charges are processed through Stripe, a highly trusted company with an excellent market track record. No credit card data is stored in our database, ensuring maximum security and transparency.

### Charges

Charges are executed on **two different dates**:

1. **Monthly Fee:** Charged immediately when selecting the plan. Subsequent invoices are issued **exactly one month** after the initial date.
2. **Transaction Fees:** Charged **weekly, every Monday**. All sales from your store are accumulated and billed at once on Mondays, directly to the registered card.

If desired, you can **download a .csv file** with all charges, including the **order number and corresponding fee**. Access it [here](https://accounts.cartpanda.com/settings/billing).

> Note: Orders that were approved and later refunded **do not result in a refund of transaction fees**.

### Late Payment

After the first failed charge attempt, you have **7 days** to regularize the situation.
If pending charges are not paid within this period, your **dashboard will be blocked** until the payment is made.
If payment is not completed **within 15 days** from the first attempt, the checkout will be **automatically deactivated**.
Our team is available for any questions. We value transparency, and if any amount is charged incorrectly, we will **review and refund immediately**, ensuring no customer is affected.
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Still have questions? Contact our team via the platform's chat or send an email to [suporte@cartpanda.com](mailto:suporte@cartpanda.com)