> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cartpanda.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# For vendors and affiliates: Affiliate and co-producer commissions

In this article, you will understand how **affiliate and/or co-producer commissions** work within **CartPanda**.

We will explain **how the amounts are calculated**, the **priority order of the revenue split**, and how you can **manage and track earnings**, whether you are a **producer, affiliate, or co-producer**.

# How Commission Splitting Works

When a sale is made involving an **affiliate, co-producer, or both**, the revenue split occurs **after CartPanda Pay gateway fees are deducted**.

In other words:

1️⃣ **Gateway fees are deducted from the order first.**
2️⃣ **Then the commission split is applied.**

The priority order of the split is: **Affiliate → Co-Producer → Producer**.

### **Priority Order in the Revenue Split**

**Affiliate:** receives the commission first, according to the configured percentage or value.
**Co-Producer:** receives their share after the affiliate commission is calculated.
**Producer:** receives the **remaining amount**.

# **Types of Commission**

There are **two commission models**:

###### Fixed Commission (CPA)

The producer defines a **fixed amount per sale**, regardless of the net value after fees.
**Example:**
Product sold for: **$100.00**
Defined commission: **$40.00**
Regardless of fees or variations, the commission will **always be $40.00 per sale**.

###### Percentage Commission (Revenue Share)

The commission is calculated based on a **percentage applied to the amount after the gateway fee is deducted**.
In this model, the **final commission amount may vary depending on the applied fees**.

The fees for international transactions through **CartPanda Pay** vary according to the selected plan, starting at **9.9% + R$1.50 per sale**, regardless of the sale currency.

* **Light:** Flat fee for international sales **9.9% + R$1.50 per sale**
* **Starter:** Flat fee for international sales **9.5% + R$1.50 per sale**
* **Premium:** Flat fee for international sales **9.0% + R$1.50 per sale**
* **Advanced:** Flat fee for international sales **8.5% + R$1.50 per sale**

### **To track your earning:**

**Finance → Transactions**
In this section, you can:

* Check each movement of your balance individually
* Identify the **order ID** associated with each transaction
* View **incoming and outgoing amounts**, whether you are an **affiliate, co-producer, or producer**

**Finance → Payouts**
Here you can:

* View your **available balance for withdrawal**
* View your **pending balance**
* View the **total amount held in reserve**
* Make withdrawals in this section. Learn how to make a withdrawal in this article.

| Commission allocation is handled automatically by the system, so the producer does not need to take any manual action for the amounts to be calculated and distributed.


### **Frequently Asked Questions**

###### 1) I made a sale but haven’t received my commission. What should I do?
* Go to **Finance → Transactions**
* Try to locate the commission amount and the corresponding **order ID**, filtering by date
If you cannot find the amount:
1. Contact the **producer**
2. Confirm if the sale appears in their dashboard
3. Verify that you are listed as an **affiliate** for that sale
If you still have questions, our **support team** is available to help.

###### 2) When does my commission become available for withdrawal?
The release of your commission depends on two factors:
1. **Your configured payout time in CartPanda Pay**
    * You can check your payout schedule at: **Admin → Payments → Manage → Payout Time**
2. **The payment method used for the sale**
check your payout schedule by going to: **Admin → Payments → Manage → Payout Time**.

---

Still have questions? Contact our team via the platform's chat or send an email to [suporte@cartpanda.com](mailto:suporte@cartpanda.com)