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# Fees and payment processing time for Cartpanda Pay

# Getting Started with Cartpanda

This article covers some of the most frequently asked questions and guides you through the first steps to get your operation up and running with Cartpanda.

# What are the processing fees?

Processing fees for international transactions with **Cartpanda Pay** vary depending on the plan you choose. Fees start at **9.9% + R$1.50 per transaction**, regardless of the currency used in the sale.

**Current plans:**

* **Light:** 9.9% + R$1.50 per transaction
* **Starter:** 9.5% + R$1.50 per transaction
* **Premium:** 9.0% + R$1.50 per transaction
* **Advanced:** 8.5% + R$1.50 per transaction

These fees apply to **international sales processed through Cartpanda Pay**.

Check out Cartpanda's subscription plans and see which one is ideal for you: [https://cartpanda.com/pricing](https://cartpanda.com/pricing)

| Transactional fees are automatically deducted from each order, according to your selected plan.

# Is there a reserve hold?

Yes. **Cartpanda Pay maintains a 10% rolling reserve on receivables for 90 days.**
This reserve is used to help cover potential **future chargebacks or disputes** related to your transactions.

For more details on how the reserve system works, please refer to the corresponding article in our **Help Center**.

# Receipt time

The **payout release time** for your orders depends on the terms defined in your **contract with Cartpanda**.

Payout periods typically range from **2 to 14 calendar days**.

The payout countdown begins **once the payment is confirmed**.

**Example:**
If your contract specifies a **2-day payout period** and you make a sale on **January 1st**, the funds will become available for withdrawal on **January 3rd**.

You can check your current payout schedule in your dashboard by going to: Admin > Payments > Manage > Payout Time

To view the value of all your sales, simply go to **Finance > Payouts**, where you can **see your payouts and request withdrawals**.

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Still have questions? Contact our team via the platform's chat or send an email to [suporte@cartpanda.com](mailto:suporte@cartpanda.com)