> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cartpanda.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Currencies, rates and restrictions - Global Market

The Cartpanda supports transactions with comprehensive global coverage and in more than 130 different currencies.

In this way, it is possible to make sales in your customers’ native currency and receive the funds already in Dolars within your Cartpanda financial account.

# **Compatible currencies**

Cartpanda processes payments in more than 130 currencies by converting Dolars (USD) to the final customer’s currency.

| If the final currency of the purchase is not USD the system will convert and charge in the customer’s local currency.

Currencies marked with an asterisk are not accepted by American Express and These currencies apply to payments made with credit cards.

| USD | AED | AFN* |
| ---- | ---- | ---- |
| ZAR | ZMW |  |
| ---- | --- |  |
| ALL | AMD | ANG |
| AOA* | ARS* | AUD |
| AWG | AZN | BAM |
| BBD | BDT | BGN |
| BIF | BMD | BND |
| BOB* | BRL* | BSD |
| BWP | BYN | BZD |
| CAD | CDF | CHF |
| CLP* | CNY | COP* |
| CRC* | CVE* | CZK |
| DJF* | DKK | DOP |
| DZD | EGP | ETB |
| EUR | FJD | FKP* |
| GBP | GEL | GIP |
| GMD | GNF* | GTQ* |
| GYD | HKD | HNL* |
| HTG | HUF | IDR |
| ILS | INR | ISK |
| JMD | JPY | KES |
| KGS | KHR | KMF |
| KRW | KYD | KZT |
| LAK* | LBP | LKR |
| LRD | LSL | MAD |
| MDL | MGA | MKD |
| MMK | MNT | MOP |
| MUR* | MVR | MWK |
| MXN | MYR | MZN |
| NAD | NGN | NIO* |
| NOK | NPR | NZD |
| PAB* | PEN* | PGK |
| PHP | PKR | PLN |
| PYG* | QAR | RON |
| RSD | RUB | RWF |
| SAR | SBD | SCR |
| SEK | SGD | SHP* |
| SLE | SOS | SRD* |
| STD* | SZL | THB |
| TJS | TOP | TRY |
| TTD | TWD | TZS |
| UAH | UGX | UYU* |
| UZS | VND | VUV |
| WST | XAF | XCD |
| XOF* | XPF* | YER |

# Countries with Restrictions

Cartpanda, due to compliance and regulatory requirements from our payment partners, has restrictions for sales in certain countries and regions.

If you are interested in maintaining your operations in Germany, it will be necessary to request an individual review. To do so, contact our risk team via email at [risco@cartpanda.com](mailto:risco@cartpanda.com), informing your intention.

###### **Currently, it is not possible to make sales or process payments for the following countries:**

Argentina
Germany
Russia and Belarus
Cuba
Iran
North Korea
Syria
Jordan
Albania
Belarus
Bulgaria
China
Estonia
Greece
Hungary
Kosovo
Latvia
Lithuania
Moldova
Poland
Serbia
Ukraine
Crimea, Donetsk and Luhansk

### **Fees and charges**

Fees for international transactions through Cartpanda depend on the selected plan, starting at 9.9% + $ 1 per sale, regardless of the sale currency.

Light: Flat rate for international sales 9.9% + $ 1 per sale
Starter: Flat rate for international sales 9.5% + $ 1 per sale
Premium: Flat rate for international sales 9.0% + $ 1 per sale
Advanced: Flat rate for international sales 8.5% + $ 1 per sale

### Conversion rates in disputes or refunds

If there is a dispute or refund for a payment that involved currency conversion, the received amount will be reverted to the original currency using the same exchange rate that was applied at the time of purchase.

Although exchange rates may fluctuate in the market, when a dispute or refund occurs, the rate used remains the same as the one applied at the moment of payment.
The customer will always be refunded the exact amount they paid and in the currency they paid, regardless of any factor.

### **Fund release timeframe**

The time to receive funds processed through Global Market is initially 14 days for all accounts. However, you can request an analysis for receiving funds in 2 days through the Cartpanda management page.

### Reserve balance

The default reserve value 10% on each order and it is automatically deducted from all orders. It is possible to request a renegotiation of the reserve after a period of using Cartpanda.
The reserve balance will remain held for 90 days after entering your account. After these 90 days, it will automatically move to your available balance so you can withdraw it.

### Applicable restrictions

**Argentina**
Argentina is one of the restricted countries for global sales and processing with Cartpanda.

**Russia and Belarus**
All credit card networks have stopped providing services to Russian financial institutions. Cartpanda will not accept transactions in Mir. Additionally, cards issued in Russia are likely to fail.

**Other regions**
It is strictly prohibited to use Cartpanda services to carry out transactions, negotiations, or sales of products or services that have a direct or indirect connection with jurisdictions considered high-risk by Cartpanda.
This includes countries such as:
Cuba, Iran, North Korea, and Syria, as well as the regions of Crimea, Donetsk, and Luhansk.


Have any questions? Contact our team through the platform chat or send an email to [suporte@cartpanda.com](mailto:suporte@cartpanda.com)