> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cartpanda.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Create and duplicate orders

There are several situations where you may need to **manually manage an order**, such as correcting customer information, adjusting products or quantities, applying discounts, or generating a payment outside the checkout flow. To support these scenarios, CartPanda allows you to **create new orders manually** or **duplicate existing ones** directly from the dashboard.

⚠️ **Important**: Any order **created or duplicated from the dashboard** that has its status changed to **Paid** will be subject to **CartPanda transaction fees**, just like regular checkout orders.

# Create an order

To manually create a new order:
1. Go to the **Orders** menu.
2. Click **Create**.

You will be redirected to the **Create order** screen, where you can fully configure the order before saving it.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/2/6/e/626e5bed518e1800/image_14jgxum.png)


###### Order details section

In the **Order details** section, you can perform the following actions:
* **Add products** to the order
* **Adjust product quantities**
* **Add internal notes** (visible only to your team)
* **Apply discounts** to the order
* View the order **Subtotal, Taxes, and Total** in real time

You can also enable **Email invoice** to automatically send an invoice or payment email to the customer once the order is saved.

###### Customer section

In the **Find or create customer** panel, you can:
* Search for an **existing customer**
* **Create a new customer** directly from the order screen

This ensures the order is correctly linked to the customer profile.

###### Market and pricing

In the **Market** section, you can:
* View the selected **market and currency** used for pricing
* Edit the market if needed

Pricing and currency will automatically follow the selected market configuration.

###### Additional order settings

When creating an order, you can also configure:
* **Payment method** (CartPanda)
* **Affiliate** (if applicable)
* **Order source (Order src)** for internal tracking
* **Tags** to help organize and filter orders later

###### Saving the order

Once all required information is filled in, click **Save order** to create the order.

# Generate payments with CartPanda

You can **generate payments directly from the Create order screen** using **CartPanda**.

💡 This feature is available only for accounts with **CartPanda enabled**.

###### Credit card payments

To generate a credit card payment:
1. Select **Credit card** as the payment method.The credit card option will only be available if **CartPanda** is active on your account.
2. Fill in the requested information.
3. And **Save**

# Duplicate an order

Duplicating an order is useful when you need to quickly recreate a similar purchase or correct an existing order.
To duplicate an order:
1. Go to the **Orders** menu.
2. Open the desired order.
3. Click **More actions** and select **Duplicate**.

You will be taken to a screen with the same structure as the **Create order** page, where you can update any necessary information.

###### Payment status when duplicating

Before saving the duplicated order, make sure to set the correct **payment status**.
* If **Email invoice** is enabled, the customer will automatically receive a new email related to this duplicated order.

After completing the changes, click **Save order**.