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# Analyzing data in Cartpanda Pay

When using **Cartpanda Pay**, you can track all the financial data of your operation directly from the **Cartpanda Dashboard**.

You can view information such as:

* **Total gross revenue**
* **Total net revenue received**
* **Fees applied to each order**
* **Amounts held in reserve**
* **Chargebacks and refunds**
* **Available balance for withdrawal**

If at any point you feel that **“the numbers don’t add up,”** this article will clarify exactly what each number means and where to find each piece of information.

# Main Dashboard: Overview of Your Operation

After logging in, you will have access to the **main dashboard**, where a general graph of your operation is displayed for the selected period.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/2/6/e/626e5bed518e1800/screenshot-2026-03-13t16244461_keq0jk.png =1090xauto)

###### Total Sales
The **Total Sales** section represents the **total gross value of orders generated during the filtered period**.

**Important**
This value:
* **Includes orders that were later refunded**
* **Includes orders that resulted in chargebacks**

In other words, this is the **total sales volume**, not the net amount received.
When clicking on **Total Sales**, you will see two additional filters:


![](https://storage.crisp.chat/users/helpdesk/website/-/6/2/6/e/626e5bed518e1800/screenshot-2026-03-13t16270277_zjh5uc.png =1094xauto)

###### Total Orders
The total number of orders created during the selected period.
(Example: **1 Order**)

###### Net Total Sales
The amount you **actually received after Cartpanda Pay fees were deducted**, considering the filtered period.
Below the graph, you can also see:
* **Total visitors**
* **Total orders**

# Checking a Specific Order

A common question is:
**How can I see how much I paid in fees for an order and what my real profit was?**

You can easily check this:
1. Go to **Orders > All Orders**
2. Click on the **order number** (example: **#18**)
3. Scroll to the bottom of the page
4. In the **timeline**, locate the status **“Cartpanda Pay was approved”**
5. Click the **arrow next to it** to expand the details
You will then be able to see the **transactional details of the order**.

# **What Each Field Means**

###### Purchase Amount
The **total amount paid by the customer**.

###### Installments
Indicates whether the payment was **one-time or in installments**, and how many installments were selected.

###### Total Revenue
This is the amount remaining **after the Cartpanda Pay transaction fee is deducted**.
In other words, it is the **net order value before the reserve balance is applied**.

# Cartpanda Pay Transaction Fees

The fees for **international transactions through Cartpanda Pay** depend on the selected plan.

**Light Plan**
International sales fee: **9.9% + R$1.50 per sale**
**Starter Plan**
International sales fee: **9.5% + R$1.50 per sale**
**Premium Plan**
International sales fee: **9.0% + R$1.50 per sale**
**Advanced Plan**
International sales fee: **8.5% + R$1.50 per sale**

# Revenue Free from Reserve

Every sale has a portion allocated to a **reserve balance held for 90 days**, which is usually:
* **5% for domestic sales**
* **10% for international sales**

Therefore:
**Total order revenue − reserve percentage = revenue free from reserve**

In the **order timeline**, you will also be able to see:
* The **exact amount placed in reserve**
* The **exact date and time when the non-reserved revenue will be released for withdrawal**
* The **amount that will become available for withdrawal after the reserve is released**
# Finance > Overview

In the side menu, go to:** Finance > Overview**


![](https://storage.crisp.chat/users/helpdesk/website/-/6/2/6/e/626e5bed518e1800/screenshot-2026-03-13t16283692_mqdayl.png =1205xauto)

Here you will find:

* **Net value:** total net revenue for the period (Cartpanda Pay fees already deducted)
* **Number of sales** during the period
* **Anti-fraud:** percentage of anti-fraud system activity during the period
* **Chargebacks:** total value in chargebacks
* **Refunds:** total refunded amount
**Important:** This panel only considers amounts that were **actually paid at some point**.

# Finance > Payouts

In **Finance > Statement**

![](https://storage.crisp.chat/users/helpdesk/website/-/6/2/6/e/626e5bed518e1800/screenshot-2026-03-13t16293379_f46p7r.png =1230xauto)

###### Available Balance
Amount already **released for withdrawal**.
(You can learn how to make a withdrawal in this article.)

###### Balance pending release
Sales amounts still within the **payment settlement period**.
By default, credit card payments operate on **D+14**.

###### Allowance amount
The total amount **currently being held as reserve**.
By clicking **“Booking Scheduled”** you can see the **expected release dates**, meaning when the funds will leave the reserve balance and become part of your **available balance**.

# Orders > All Orders

In **Orders > All Orders**, you can view:
* **Total revenue:** gross sales value
* **Average order value:** the average ticket size during the filtered period
* **Gateway receivable:** gross sales minus Cartpanda Pay fees
* **Partial refund value:** total amount of partial refunds during the selected period
To ensure the data is displayed correctly, apply the following filters:
* **Creation date** (the period you want to analyze)
* **Payment status:** **Paid**

# Finance > Transactions

In the side menu, go to **Finance > Transactions**.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/2/6/e/626e5bed518e1800/screenshot-2026-03-13t16301411_c01b8l.png =1227xauto)

Here you will find **all Cartpanda Pay balance movements**, meaning every amount that **entered or left your balance**.

When applying a **date filter**, you can clearly see all transactions within that period.

###### Understanding Each Column

**Amount**
The value that entered or left the balance.
**Type**
Indicates whether it was an **incoming amount (credit)** or **outgoing amount (debit)**.
**Source**
Shows where the transaction came from (order, refund, withdrawal, reserve, etc.).
**Order ID**
The order number related to that transaction.
**Withdrawal ID**
Identifier of the withdrawal associated with the amount, if it has already been withdrawn.
**Date**
The date when the transaction was recorded.
**Release Date**
The date when the value will become **available for withdrawal**, moving from **pending balance** to **available balance**.

# Understanding the Difference Between Values

| Each indicator has a specific purpose within financial management, small differences between sections do not indicate an error, but rather different perspectives of the same data.

**Main Dashboard**
Total Sales → **Total gross orders generated**
**Analytics**
Gross value of orders **without deductions**
**Overview**
Net values **after fees are deducted**
**Statement**
Amounts **available, pending, or held in reserve**

By understanding what each indicator represents, you will be able to **analyze your business results more clearly**.

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If you still have any questions, contact our team through the **platform chat** or send an email to [**suporte@cartpanda.com**](mailto:suporte@cartpanda.com).