> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cartpanda.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Add Your Custom Domain to CartPanda

Welcome 👋

This guide is divided into two parts, depending on how you plan to use the CartPanda platform:
1. You will use **both** the online store and the checkout on CartPanda
2. You will use **only** the CartPanda checkout
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### Setting Up a Subdomain (Checkout Only)

To connect a **subdomain** for the checkout only, you need to create the following DNS record:
* **Record 1**
Type: CNAME
Host: `pagamento`
Value: `shops.mycartpanda.com`
Once the record is added, follow these steps to link your subdomain in CartPanda:
1. Go to your CartPanda dashboard, and navigate to **Admin > Domains**
2. Enter your store’s subdomain (e.g., `pagamento.mystore.com`)
3. Set it as the **primary domain** and click **Save**
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### Setting Up a Custom Domain (Online Store)

If you’re using CartPanda for your full store experience, you’ll need to add **three DNS records** where you registered your domain:
* **Record 1**
Type: A
Host: `@`
Value: `104.16.99.51`
* **Record 2**
Type: A
Host: `@`
Value: `104.16.100.51`
* **Record 3**
Type: CNAME
Host: `www`
Value: `shops.mycartpanda.com`

||| ⚠️ Attention: If you use Hostinger or HostGator, be sure to also add the CAA records listed below to avoid SSL conflicts.

Once the records are set, connect your domain in CartPanda:
1. Go to your CartPanda dashboard, and navigate to **Admin > Domains**
2. Enter your domain **twice** — once with `www` and once without (e.g., `mystore.com` and `www.mystore.com`)
3. Choose your preferred version as the **primary domain**, then click **Save**

|| 🕒 Note: DNS record propagation may take up to 48 hours to complete.
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### Fixing CAA Errors (Hostinger/HostGator)
If you're using **Hostinger** or **HostGator**, they may automatically create **CAA records** that conflict with CartPanda's SSL integration.

#### Here’s what to do:
1. Log in to your DNS provider’s dashboard
2. Remove all **existing CAA records**
Then, create the following **new 9 CAA records**:

### Troubleshooting Domain Issues
* **Record 1**
Type: CAA
Name: `@`
Value: `0 issuewild "sectigo.com"`
* **Record 2**
Type: CAA
Name: `@`
Value: `0 issuewild "comodoca.com"`
* **Record 3**
Type: CAA
Name: `@`
Value: `0 issuewild "digicert.com"`
* **Record 4**
Type: CAA
Name: `@`
Value: `0 issuewild "letsencrypt.org"`
* **Record 5**
Type: CAA
Name: `@`
Value: `0 issue "comodoca.com"`
* **Record 6**
Type: CAA
Name: `@`
Value: `0 issue "digicert.com"`
* **Record 7**
Type: CAA
Name: `@`
Value: `0 issue "letsencrypt.org"`
* **Record 8**
Type: CAA
Name: `@`
Value: `0 issue "sectigo.com"`
* **Record 9**
Type: CAA
Name: `@`
Value: `0 issue "pki.goog"`
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### Troubleshooting Domain Issues

Having trouble accessing your site after updating the domain?
📸 Take a **screenshot** of the error and contact our **support team**. We’ll help you solve it.

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### Important Warning

It is strictly **not allowed** to use subdomains that imply association with another company.
Examples **not allowed**:
* `mercadopago.yourstore.com`
* `americanas.yourstore.com`
* `facebook.yourstore.com`
Any such domain will be **immediately blocked** without the possibility of appeal.
---