Articles on: Integration with third party apps

Add Your Custom Domain to CartPanda

Welcome 👋

This guide is divided into two parts, depending on how you plan to use the CartPanda platform:

You will use both the online store and the checkout on CartPanda
You will use only the CartPanda checkout

Setting Up a Subdomain (Checkout Only)

To connect a subdomain for the checkout only, you need to create the following DNS record:

Record 1

Type: CNAME

Host: pagamento

Value: shops.mycartpanda.com

Once the record is added, follow these steps to link your subdomain in CartPanda:

Go to your CartPanda dashboard, and navigate to Admin > Domains
Enter your store’s subdomain (e.g., pagamento.mystore.com)
Set it as the primary domain and click Save

Setting Up a Custom Domain (Online Store)

If you’re using CartPanda for your full store experience, you’ll need to add three DNS records where you registered your domain:

Record 1

Type: A

Host: @

Value: 104.16.99.51

Record 2

Type: A

Host: @

Value: 104.16.100.51

Record 3

Type: CNAME

Host: www

Value: shops.mycartpanda.com

⚠️ Attention: If you use Hostinger or HostGator, be sure to also add the CAA records listed below to avoid SSL conflicts.

Once the records are set, connect your domain in CartPanda:

Go to your CartPanda dashboard, and navigate to Admin > Domains
Enter your domain twice — once with www and once without (e.g., mystore.com and www.mystore.com)
Choose your preferred version as the primary domain, then click Save

🕒 Note: DNS record propagation may take up to 48 hours to complete.

Fixing CAA Errors (Hostinger/HostGator)

If you're using Hostinger or HostGator, they may automatically create CAA records that conflict with CartPanda's SSL integration.

Here’s what to do:

Log in to your DNS provider’s dashboard
Remove all existing CAA records

Then, create the following new 9 CAA records:

Troubleshooting Domain Issues

Record 1

Type: CAA

Name: @

Value: 0 issuewild "sectigo.com"

Record 2

Type: CAA

Name: @

Value: 0 issuewild "comodoca.com"

Record 3

Type: CAA

Name: @

Value: 0 issuewild "digicert.com"

Record 4

Type: CAA

Name: @

Value: 0 issuewild "letsencrypt.org"

Record 5

Type: CAA

Name: @

Value: 0 issue "comodoca.com"

Record 6

Type: CAA

Name: @

Value: 0 issue "digicert.com"

Record 7

Type: CAA

Name: @

Value: 0 issue "letsencrypt.org"

Record 8

Type: CAA

Name: @

Value: 0 issue "sectigo.com"

Record 9

Type: CAA

Name: @

Value: 0 issue "pki.goog"

Troubleshooting Domain Issues

Having trouble accessing your site after updating the domain?

📸 Take a screenshot of the error and contact our support team. We’ll help you solve it.

Important Warning

It is strictly not allowed to use subdomains that imply association with another company.

Examples not allowed:

Any such domain will be immediately blocked without the possibility of appeal.

Updated on: 08/07/2025

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